Refund Policy

Under EU law, digital content that is delivered immediately with your consent is exempt from the usual 14-day right of withdrawal once you start accessing it (Article 16(m) of the Consumer Rights Directive). When you buy a pack or membership, you agree that access begins immediately.

In practice: if you have bought something but have not yet opened any of the paid puzzles, hints or answers, you can email us within 14 days of purchase for a full refund.

Packs are permanent, one-time purchases. Once you have accessed any puzzle, hint or answer included in a pack, the purchase is final and non-refundable. If you bought a pack by mistake and have not used it, contact us within 14 days and we will refund it.

You can cancel your membership anytime from your account page — you will not be charged again, and you keep member access until the end of the month you have already paid for. We do not refund partial months or past billing periods.

If you joined within the last 14 days and have not accessed any members-only content, contact us and we will refund your first month and cancel the membership.

If a puzzle you paid for is faulty (for example the correct answer is rejected or the content will not load) and we cannot fix it within a reasonable time, you are entitled to a repair, a replacement or a proportionate refund under consumer law. Email us a description of the problem and the puzzle name.

If you were charged twice, charged after cancelling, or do not recognise a charge, email us at finnfuncoloring@gmail.com within 30 days and we will investigate and refund any incorrect charge.

Email finnfuncoloring@gmail.com from the address you used to sign up, with your order date and what you bought. We aim to answer within 3 working days; approved refunds are paid back through Stripe to your original payment method, which usually takes 5–10 working days to appear.

This policy works together with our Terms of Service. Nothing here limits your statutory rights as an EU consumer.